She is always so nice and helpful and she made the reservation for me at Franklin Pk because Midlothian did not have anything available for the date I needed for 8 hours. Called to make a reservation and spoke to Rebecca. Ive been going to Aura in Midlothian for over a year now and never had a problem until today. But overall I would definitely recommend and definitely will be back. One thing I didnt really like was the headboard □□□ a little to much noise □. It was a sight and feeling you just have to experience yourself. We walk through the room door omg so CLEAN with such fresh smell. The Vogue was our room choice for a night out. She took care of my needs and questions very professionally. Also a variety of room spa goodies to purchase. Highly satisfied by such sight due to other couple suites Ive been too in the past. Once entered main office the first thing I noticed was how cleeaaaaannnnn yes clean and fresh the lobby was. Didnt really like that due to what if all your reservations arrive all at one time. Once arrived notice only 4 parking spaces available to use for reservations for 15 min max. I was very skeptical at 1st due too reviews but really needed a Jacuzzi suite to relax for the night after outing. That room violates so many health codes, you’d think the customer service would be better for how upscale they attempt to make it seem. After speaker with the director of operations through email and phone, I was told I would receive a refund to my payment method and a credit towards my account, I still have yet to receive my refund. I notified the front desk about the condition of the room and she seemed so unfazed it was disgusting. The upstairs bathroom had blood like splatters all over the wall right across from the toilet, so imagine the view while you’re sitting, the sink also leaked, and leaked all over the counters soaking the towels and other personal belongings. There was a hole in the staircase to where I could see the room under it. Let’s start with downstairs, black mold covering the walls from the front door to the living room area where the jacuzzi was. The WiFi code never worked, we had to ask for things that were advertised to be included in the room. I got the Luxe room, Upon arrival my package I paid for was not in the room. After reading the reviews and seeing how nice the rooms were, as well as having to be a member to book I thought I’d have an amazing experience.
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